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 Uniter Group Opens For Business Around The Clock

Uniter Group Ltd has extended its range of services to provide full 24/7 support for IT, printing and EPOS devices used in mission critical environments across the UK and Europe. This will enable organisations operating around the clock or in other time zones to focus on their core business, reduce costs and achieve an enhanced return on investment (ROI).

Uniter Group provides a range of strategic, bespoke support solutions to meet the needs of organisations operating in mission critical environments. High levels of remote assistance is delivered using a state-of-the-art contact centre staffed by technical specialists that, using extensive knowledge databases, enable more than 80% of all problems to be resolved during the initial call. A rapid onsite engineering support service is delivered by strategically located engineers for all technical issues that cannot be quickly resolved by this helpdesk. They are all equipped with the latest mobile communications devices and have been security vetted to meet the requirements of secure and sensitive government locations.

According to Uniter Group Director Jason Williams: “We are committed to meeting the specific needs of clients and have extended our services to meet the increasing demand for bespoke, round the clock support that will ensure that networks continue to operate at optimum performance levels and meet the availability and resilience requirements of organisations operating in mission critical environments.” 

Remote infrastructure management is a core element of this service and provides a flexible and cost effective way to keep IT networks, appliances and peripherals operating at maximum efficiency around the clock. Uniter Group proactively monitors the critical health status of devices and line of business applications enabling potential problems to be diagnosed and prevented before they occur. This will help to minimise network and device downtime and enable productivity levels to be maintained.